Refund Policy

1. Overview
At Lextronics, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below.

2. Eligibility for Refunds
We accept refund requests under the following conditions:

The item must be returned within 15 days of purchase.
The item must be unused, in the same condition as received, and in its original packaging.
A restocking fee may apply depending on the condition of the returned item.
Proof of purchase (receipt or order confirmation) is required.
Certain items such as digital products, gift cards, and final sale items are non-refundable.

3. Refund Process
To initiate a refund, please follow these steps:

Contact our customer support team at info@lextronics.ca with your order details and reason for the refund.
If eligible, we will provide return instructions.
The customer is responsible for return shipping costs.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, a refund will be processed to your original payment method, store credit, or exchanged for another product based on your preference. Refunds typically take 30 business days to process.

4. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe:

Check your bank account again.
Contact your credit card company, as processing times may vary.
Contact your bank for further details.
If you still have not received your refund, contact us at info@lextronics.ca.

5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@lextronics.ca.

6. Shipping Returns

Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service to ensure safe delivery.

7. Changes to this Policy
We reserve the right to update or modify this refund policy at any time. Changes will be effective immediately upon posting on our website.

8. Legal Disclaimer
This refund policy is provided for informational purposes only and does not constitute legal advice. By purchasing from Lextronics, you agree to this policy. Lextronics is not responsible for any indirect, incidental, or consequential damages resulting from the enforcement or application of this policy. If you have any legal concerns, please consult a professional.

For any further questions, please contact our support team at info@lextronics.ca.